Read in more detail as to exactly what Pabau offers in comparison to DGL practice management software.
DGL Practice Manager provide physical access keys which you must pay for, and which each user must have on them in order to access the system. Whilst this is done to promote security, this often annoys customers we move from DGL Practice Manager, and this type of 2 Factor Authentication can be done nowadays with mobile devices free of charge. The banks discontinued this type of authentication years ago.
In the past, when migrating clients away from DGL they are often quoted extortion fees known as ‘Decryption Fees’, in which they will charge you in order to give you back your own data.
DGL Practice Manager will hold onto your data should you wish to leave them, and do not abide by the ‘GDPR Data Portability Act’. When you are handed back your data (after paying a large fee), they give you it in a Paradox Database format, which is an extremely old database, and you may find your new provider would charge more in order to import it should you wish to move away from DGL Practice Manager. Many of the clients we have had move over from DGL have had some real concerns in this area.
DGL was a software system used in public healthcare in the 80s/90s. It should by no means be a first choice when selecting a software provider in todays age. Often the people that vouch for DGL or use it are consultants that have been in the industry a while, and have not known what else is out their.
The paperless features were not researched, and whilst DGL Practice Manager promotes the ability to go paperless, the majority of clients that we migrate away do not use the features due to it not really being fit for purpose. Developing a paperless app requires a team of developers in itself, and at Pabau, we have 4 full time employees responsible solely for the maintenance and development of the paperless app & features of Pabau. The consultation forms are simply not built for clinics.
Having a native app is important for any business. DGL Practice Manager are yet to launch a mobile app, meaning that the way it will work on your mobile/tablet is via the browser. This makes for it difficult to create a great user experience, and you are very limited and reliant on your internet connection, as well as having limited features that are expected from when needing to access your business tools on the go.
We find generally that the people that move from DGL Practice Manager to Pabau often quote that they have “grown out of it”, and often hit a brick wall when it comes to the features. DGL Practice Manager do not tend to have a ‘Community’, and their range of clients from different sectors suggest that they target all and anyone. Having some big contracts with the likes of BUPA may restrict them from working on the wider in demand features of the every day medical practice.
Having targeted mainly hospitals, the operation costs to run DGL Practice Manager would be high. This cost is offset against the price they charge for their software. Clients we have migrated away from DGL practice Manager have been known to pay exceptional fees for things such as SMS.
Pabau offers free daily education in order to train both existing and new staff on how to get to grips. DGL Practice Manager will charge you in order to train you on their system.
Talk to us about how Pabau clinic management software can make your booking and rebooking multiple appointments simple and pain free.
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Pabau offers a hands on migration service. We will move all of your clients, products, services, financials, appointments and more for you. When choosing a provider, it's important to go with experience for that perfect migration. Pabau has performed 1400+ software migrations from over 100 different providers.
You will have the chance to learn powerful business strategies that will help you grow your business. We run daily webinars across various educators. We have content to deliver over 20 modules on the Pabau software so that you can make the most out of your
Customer service and small business go hand-in-hand. Our award winning support team will make you feel right at home.
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